1. Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Phone number
- Home address (for service quotes and site visits)
- Any other information you provide when contacting us or filling in forms on our website
We do not collect or store any financial information or payment details, as we do not sell products online.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide service quotations
- Arrange site visits and schedule installations
- Communicate with you about your service
- Improve our website and customer service
- Comply with legal obligations
We will never sell your information or use it for marketing without your explicit consent.
3. How We Store and Protect Your Data
All personal data is stored securely and only accessible to authorised team members who require it to carry out their work. We take appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third-party contractors or service providers only when necessary to complete a service you’ve requested (e.g. certified electricians or surveyors).
All third parties are required to handle your data securely and in accordance with data protection laws.
5. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your data (subject to legal obligations)
- Object to or restrict how we use your data
- Withdraw consent (if we rely on it for any processing)
To exercise your rights, please contact us using the details below.
6. Cookies
Our website may use basic cookies to improve user experience and analyse website traffic. You can manage cookie settings in your browser at any time. We do not use cookies to collect personal information without your consent.
7. Links to Other Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date” at the top.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:
Coast Renewables Ltd
Email: info@coastrenewable.co.uk